ISO/IEC 20000-2:2019 Information technology — Service management — Part 2: Guidance on the application of service management systems

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This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.
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Status: Active ChangeNumber: 3 InternationalClassificationCodeOfStandards: 35.020 TechnicalCommittee: ISO/IEC JTC 1/SC 40 ActivatedDate: 19.08.2019 PagesCount: 63 Language: en

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