ISO 10004:2012 Quality management — Customer satisfaction — Guidelines for monitoring and measuring

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ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction. ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.
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Status: Active ChangeNumber: 1 InternationalClassificationCodeOfStandards: 03.120.10 TechnicalCommittee: ISO/TC 176/SC 3 ActivatedDate: 16.07.2018 PagesCount: 32 Language: en

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